About payment, any company or person need to pay 10%-30% as deposit or the full payment when you purchase the equipment. Our is a standard company that passed the national industry and Commerce Department audit, you can find our company’s credit investigation online. When you purchase the equipment, we will signed the contract, our company will perform the obligations according to the contract content. And our company will assume legal responsibility if we beach of the contract content(such as not deliver goods on time)
If you don't trust to transfer money, because some customers are individuals, you can choose to purchase on Taobao or Alibaba website.
Our company has professional pre-sales customer service and after-sales technician, If you have any problems when using the equipment, we will immediately feedback them to the technical department. The technologist will call you back in time and give corresponding suggestions according to the problems you described. For example, if the parts are damaged, our company will send the replacement to you by express; if you encounter some big problems and you can’t solve it, our company will let the professional technologist to the site of equipment use, on-site maintenance treatment.
Our company has a large stock of all the wearing parts and consumables, will not affect your normal use because of the parts problems. During the warranty period, the cost of equipment failure will not be charged by our company. Before you purchase the equipment, our company will issue the quotation of parts. After the warranty period, the cost of parts will be calculated according to the quotation of parts, so you do not need to worry about the maintenance cost.
Our company will make analysis according to customers' use occasions and specific conditions, recommend more suitable equipment to you, and provide you with actual cases and related videos of the same industry or similar industries for your reference.
In order to dispel your doubts, we will also be skeptical of the customer field trial and field visit customer reception. To send the equipment to the field test, the company's technical personnel need to understand your actual use. After understanding, our company recommends that the equipment in line with the field test machine be sent to the site, and then our company will send the technical personnel to the site.
Our company will debug all the equipment before delivery to ensure that the machine is normally used before leaving the factory. In case of any failure due to transportation and other reasons, our company will bear all the responsibilities, such as return and replacement costs.